Refund & Cancellation Policy
Last updated: 14 November 2026
At Vape Shop Mumbai (“Vape Shop Mumbai”) we want you to be completely satisfied with your purchase. This policy explains our returns, refunds, and cancellations.
Returns
You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging. Certain items may be non-returnable for hygiene or other reasons; this will be indicated on the product page.
Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. The time it takes for the amount to reflect in your account depends on your bank or card issuer.
Cancellations
Orders can be cancelled before they are shipped. Once shipped, an order cannot be cancelled but may be eligible for return as per our Refund Policy.
How to request a return or refund
Log in to your account on this website, open Orders, and tap Request return on the delivered order. You can also contact us.
Contact us
If you have any questions about this policy, please contact us:
- Vape Shop Mumbai (trading as Vape Shop Mumbai)
- Email: [Please add your contact email]
- Phone: [Please add your contact phone number]
- Address: Shop 2, B Wing, Gagangiri Premises, Sangeet Samrat Naushad Ali Rd 6 Union , Park, Bandra West, Mumbai, Maharashtra 400050, Mumbai, Maharashtra 400053 Union Park, Bandra West, Mumbai, Maharashtra 400050, Mumbai, Maharashtra 400052, 400052